FAQ

Welcome to Go Coconut! 

We know you have a lot of questions and are hopeful we can answer them right here! However, if we don’t, feel free to send us an email and we will get back to you within 24 hours: service@gococonut.ca 

The Coconut

General

Why did we create the Coconut?

What is the Coconut?

What are the dimensions of each piece?

Are the Coconut covers removable and washable?

Is the Coconut waterproof?

Are you selling outside of Canada?

Does my Coconut come with a warranty?

 

Manufacturing and Materials

Where is the Coconut made?

How much does it weigh?

Is the foam safe?

Can you tell us more about your ILD of your foam?

Is your foam compressed?

Will compression damage the foam?

What about the fabric?

Is it possible to order fabric samples?

 

 

Shipping and delivery

Is shipping really included?

How long can my Coconut remain safely compressed in its box?

What is the normal turnaround time for orders?

 

General

Why did we create the Coconut?

We always thought that modular foam furniture was exciting but, as parents, finding a set to purchase for our own kids here in Canada has always been difficult! Not only did we feel Canadian families desired more accessibility to such product, we also thought they would prefer something manufactured locally, here in Canada!

What is the Coconut?

The Coconut consists of 4 modular pieces. Two flat pieces (each one of them with two sets of foam sewn together) and two trapezoid-like pillows which, when assembled, can make a beautiful couch for the entire family. But the same pieces also have superpowers: they can transform into anything the mind desires; from rocket ships to castles - the possibilities are endless!

What are the dimensions of each piece?

First, our 2 flat pieces measure 30 inches (76.2 centimetres) deep by 60 inches ( 152.4 centimetres) long and 5 inches (12.7 centimetres) thick. We chose this design to enable kids to create steadier builds while also offering more cushiness. Next, our 2 trapezoid-like pillows which we call the beams, measure 30 inches in length (76.2 centimetres), 15 inches wide (38.1 centimetres) and 10 inches (25.4 centimetres) high. They were also designed with a flat top to provide more options for builds and play.

Are the Coconut covers removable and washable?

Absolutely! We have kids of our own and completely understand how those little hands can sometimes get into mischief! The fabric covers can be easily removed at any time and are 100% machine washable. We recommend washing in cold water and hang drying to prevent fabric shrinkage and keep the colours as intact as possible. We also suggest using a water-based detergent.

Is the Coconut waterproof?

The fabric isn’t waterproof. We made this decision because we wanted our fabric to be chemicals free for your children’s protection. But we do understand that kids can make some messes, so we have a waterproof foam lining available for purchase separately here. This will give you the extra protection to keep the soft interior of your coconut white.

Are you selling outside of Canada?

For now, we are only offering our products in Canada.

Does my Coconut come with a warranty?

We are very confident in the quality of our manufacturing. We've equipped it with superior zippers, handles and seams. If, however, you find a manufacturing defect within the first year of normal use, our limited one-year warranty has got you covered! Just take a few pictures and email us at service@gococonut.ca with your original order number and we will handle it. It's that simple.

 

Manufacturing and Materials

Where is the Coconut made?

While designing our product, we attempted as best as we could to source our materials locally and manufacture our products here in Canada. As of today, we are proud that our product design is made in Montreal, our foam and zippers fabricated in Quebec, and our covers fully manufactured in Laval. While we do intend to eventually source our fabric locally, we currently procure fabrics made in China through a trusted Canadian distributor.

We believe that sourcing and manufacturing locally allows us to not only keep a tight control on our product’s quality, but also to support other local businesses that provide more jobs for Canadians. With GoCoconut you can rest assured that your hard-earned money is supporting our local economy and workers.

How much does it weigh?

Altogether, the Coconut weights about 22 pounds. The base pieces are equipped with an easy-to-use handle so that the hands of your little humans can easily move them around.

Is the foam safe?

Because kids’ safety is our top priority, we are only making the Coconut out of certified CertiPUR-US® foam, which is the golden industry standard. This means that there are no flame retardants, no mercury, no lead nor any other heavy metals, no formaldehyde and no phlatates. VOC’s are also minimal to protect indoor air quality.


 

Can you tell us more about your ILD of your foam?

After rigorous testing with our own little ones, we have chosen a foam with an ILD of 60 with 1.5lbs /ft3. This selection was made so that the Coconut would remain more lightweight for kids to be capable of moving pieces around on their own, but also because of the thickness of both of our bases, which ensures strength and durability over time.

Is your foam compressed?

Upon starting our operations, our foam was not compressed and we delivered in a larger box instead. However due to high shipping cost, this method was not sustainable over time. As of March 2021, most of our Coconut orders will be compressed before being packaged and sent to you. Only certain orders in Quebec and Ontario will be uncompressed.

Will compression damage the foam?

Absolutely not. The Coconut is only compressed as it is getting ready to be sent out to you, and can easily remain in it box for up to two weeks without any issue. We do however recommend that you do not wait any longer, as foam cells compressed for too long risk being damaged.

What about the fabric?

The Coconut is made of a Micro Brushed Velveteen (polyester and cotton blend) that is perfect to prevent pieces from slipping away from each other and hold builds together! It has a soft low pile, a velvety finish with subtle modeling effect throughout. You will love the smooth sensation and the look of its velvety finish too!.

Our fabric passes fire retardant standards without adding any sprays or extra chemicals! (CALTB117-2013, NFPA 260 Class 1, UFAC Class 1) 

Our fabric passes fire retardant standards without adding any sprays or extra chemicals! (CALTB117-2013, NFPA 260 Class 1, UFAC Class 1) 

Is it possible to order fabric samples?

For sure! Because our fabric does change color under different light, we understand that some of you may desire to receive samples before passing an order. Simply communicate with our customer service by email (service@gococonut.ca) and we will be more than happy to help with your request. Please note that a maximum of 5 colors can be selected for samples, and that a fee of 5$ will be required.

 

Shipping and delivery 

Is shipping really included?

You bet! Go Coconut ships for free almost anywhere across Canada. A few restrictions may apply for those locations closer to the North Pole where coconuts don't grow naturally, but simply contact our customer service and we will make the necessary arrangements.

*Additional shipping charges may apply for North West Territories, Yukon and Nunavut.

How long can my Coconut remain safely compressed in its box?

To reduce its size for shipment purposes, the Coconut must be compressed before making its way to you. While this has no negative effect on the foam over the short time periods used by our shippers to get it to you, prolonged compression beyond this period could result in the Coconut not only taking more time to resume its normal shape, but also in potential damage to the foam density. We strongly recommend opening the box as soon as it is received for best results.

What is the normal turnaround time for orders?

Upon starting our operations in November 2020, we functioned with a pre-order system due to the limited quantities of fabrics available during Covid-19. We have now grown our operations and our capacity and we are currently hoping to be able to deliver our orders in the same month they will be placed, by August 2021.
From now on upon making a purchase, you will only have to select which month you would like your Coconut to ship from our manufacture. Also, you will have the option to leave us a comment to let us know of any shipping details that might be helpful to us such as birthdays and holidays for example. The purpose of this is to minimize the time the Coconut spends compressed in its box, so that your family can enjoy the product faster, and in a safer manner.