If you decide to change your mind on your purchases with Go Coconut, obtaining a refund is always an option without any hidden fees, so long as it happens prior to entering your selected month of shipping. We will respond to cancellation requests within the same delivery month on a case by case basis depending on the stage of production of your unit.
If it has been compressed, sadly we will not be able to honor a refund. In the event that your order is caught at the right time and can still be cancelled, a 5% penalty charge will be held back from your refund to cover the transaction costs for late cancellation.
If there is an issue with the product once you receive it, please get in touch! We will do our best to make it right. Our limited warranty has you covered but the product would not be refundable.